Country Lead – Rwanda

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Country Lead – Rwanda

City Operations, Operations & Launch in Umujyi wa Kigali, Rwanda

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About Uber

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

About the role

The Rwanda Country Team is at the heart of our drive to make Uber both big and beloved by the people that matter in the cities we serve – both now and in the future. We are on the front line when it comes to shaping regulation, advocating for our vision for urban mobility, striking strategic partnerships and celebrating cities in ways only Uber can.

As the Country Manager for Rwanda, you will play a critical role in developing and nurturing various channels in your cities for Uber that will grow our business, raise our profile and shift perceptions across fast growth cities. This role will be the interface between the business and our key stakeholders in our cities (i.e. supply networks, customers, corporates, etc.).

This is a particularly challenging and rewarding role: Rwanda has some big opportunities and can be a challenging market at the best of times with established competition and complex market dynamics. You will need to deal with both businesses and business groups as well as helping with engaging local licensing and policymakers.

What You’ll Do

You will be responsible for the growth of our cities. This will include building a sustainable growth trajectory in the cities we serve. You will:

  • Work cross-functionally with regional teams to deliver the best possible experience for Uber riders and driver partners across Rwanda
  • Build the country strategy, with focus on growth, expansion and fierce P&L management
  • Guide regional ops and marketing investment decisions in Rwanda to efficiently grow the business and meet ambitious targets
  • Work with regional ops and marketing teams with guidance as the local subject matter expert and as project manager to ensure execution on the ground
  • Work with our policy team to maintain and grow strong working relationships with local and national government stakeholders and regulators
  • Work with regional and HQ product teams to deliver product outcomes for our riders and driver partners
  • Engage with local organizations and businesses to develop partnerships that benefit Uber driver partners and riders

What You’ll Need

  • A minimum of 5 years in business management experience in operations, consulting, strategy, technology, business development or a similar area. (Rapidly changing environment, P&L ownership are a plus)
  • Data-driven decision mentality and sound business judgment – We use data to inform our decisions; you’ll quickly identify what data you need to solve a problem and how to analyze it to get to the answer. You’ll have experience dealing with complex data sets, deriving insights and checking against what you see in the real-world
  • Creative solutions driven mindset – You have a “get things done” attitude and willingness to get “in the trenches” to work with our stakeholders to make Uber a better experience for all
  • Effective project management – experience delivering on a multifaceted project with many stakeholders
  • Stellar relationship building skills and the ability to make smart partnerships happen, from negotiation to execution

This country manager role requires a combination of technical experience (SQL, Excel), business experience (applied economics/statistics) and strong communications/stakeholder management (policy, BD, etc) to become a strong face for the company in the country.

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