Workshop Supervisor

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Role Profile

Position:          Workshop Supervisor

Location:         Kigali

Only open for Rwandan Nationals

Position Overview

To supervise and manage the workshop staff to achieve the throughput target.

Key Position requirements:

  • Monitor and ensure efficient use of workshop equipment at all times.
  • Build and maintain strong working relations with staff and customers
  • Monitor and report on the number of repeat jobs and develop a countermeasure
  • Follow up on customer complaints and ensure they are resolved in a timely manner.
  • Ensure adherence to the Company’s Standard Operating Procedures (SOP’s) in the workshop at all times.
  • Ensure compliance with workshop policies and procedures by all staff in the workshop.
  • Evaluation of own & teamwork plans and reports
  • Ensure full utilization of workshop available labor and resources to achieve planned operational targets
  • Ensure the most effective use of available time and equipment.
  • Assist the technicians in accurate & timely troubleshooting & diagnosis of complicated vehicle defects.
  • Ensure compliance to Safety, Environmental, Health and Safety (EHS) within the workshop at all times
  • Monthly audit on Safety / Environment Health and Safety (EHS) compliance
  • Support implementation of service marketing campaigns
  • Submit weekly WIP reports for review
  • Review and discuss weekly, activity and productivity reports with a service manager
  • Carry out quality checks on all work done in respect to the job card
  • Carry out road test for all repair jobs hence confirm problem rectification.
  • Prepare vehicle defects report
  • Respond to & handle customer complaints in cases of repeat job.
  • Proper management of own technical tools & equipment
  • Adhere to company standards by carefully handling customer vehicles & tools to avoid damages and losses.

 Minimum Education:

  1. A degree/diploma in Mechanical Engineering

Basic Experience:

  1. Minimum 7 years of experience managing a workshop
  2. Working within a multinational organization with fast-paced requirements.
  3. Business acumen/commercial knowledge
  4. Working with advanced Business ERP’s


  1. leadership skills
  2. knowledge of products and processes
  3. Excellent communication skills
  4. Critical/Analytical thinking
  5. Computer skills
  6. Sound technical understanding (Automotive)

How to Apply

Candidates matching the requirements are invited to apply using the “Apply for this job” button below before the 19th March 2019.

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