Logistics Assistant (Customs)-Service Contract (SC-5)

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


This job is open in WFP Rwanda. The job holder will coordinate all customs activities under overall guidance by the Head of Supply Chain, and direct supervision of the National Logistics Officer.
At this level, job holder is expected to take responsibility for completion of a range of processes and activities requiring some interpretation of standard guidelines/practices for all assistance modalities for both WFP and logistics common services. The job holder is able to recommend a course of action to staff at various levels and may allocate tasks to other support staff.


To coordinate all customs activities, that is cross-border operations for all imports, exports and all WFP humanitarian cargo destined to Rwanda and other WFP country offices in the region including in transit commodities to neighboring countries.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority)

The incumbent shall perform the following duties:

  1. Review Finance Bills (Harmonized Customs Tariff) and Customs Bill of Entry guidelines; classification of items to be cleared, computation of taxes, verification of accompanying shipping documents and filing of customs bill of entry.
  2. Ensure customs clearance procedures described under the “Basic Agreement between the Government of Rwanda and the United Nations World Food Program” are always followed.
  3. Coordinate & monitor effectively cross-border operations for all humanitarian cargo destined to/from Rwanda and in transit to other WFP offices in the region without delays.
  4. Facilitate and extract the customs clearance formalities’ reports and data to ensure no delay incur.
  5. Timely process all export procedures for all WFP humanitarian cargo destined to other Countries.
  6. Prepare weekly and monthly reports for all cargo destined to or transiting through Rwanda plus all requests for costs reimbursements from Burundi and DRC.
  7. Close monitoring of Customs Clearance (CC) operations of food items (FIs) and non-food items (NFIs) into Rwanda and those transiting to Burundi and DRC.
  8. Formalize or regularize customs clearance formalities with Rwanda Revenue Authority (RRA).
  9. Draft letters pertaining to Clearance of humanitarian cargo.
  10. Process and obtain letters of clearance for convoys and monitor convoys in accordance to the customs regulations.
  11. Process tax exemption documents with the Ministry of Foreign Affairs for WFP imported cargo.
  12. Liaise timely with forwarders/service providers from other countries for clearances of humanitarian cargo through all points of entries and exits.
  13. Keep up to date with the current Customs procedure in country, trade and transport regulations in the region within the framework of applicable EAC protocols. 
  14. Proactively perform the tasks to ensure WFP commodities receive/deliver timely.
  15. Perform other duties assigned by the supervisor.


Education: Completion of secondary school education, A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, and Transport, economics, or other related degree is desirable.

Language: Fluency in oral and written communication in English. Knowledge of French is an added value.

Experience: At least 5 years of full-time customs experience in a reputable organization.


  • Ability to work under minimal supervision
  • Uses tact and courtesy to give and receive information to a wide range of individuals both internal and external.
  • Experience using corporate systems to monitor ongoing shipments, pipeline information, insurance claims, and food stock.
  • Experience analyzing data (on commodities, funds, etc.) and drafting reports.
  • Experience in measuring service providers’ performance against set KPIs.
  • Experience in assisting the preparation of contract documentation.
  • Experience in providing technical business support in corporate systems.
  • Proficiency in the use of office equipment and computer software packages, such as Microsoft Office(Microsoft WordMicrosoft Excel, and Microsoft PowerPoint)



  • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
  •  Be a force for positive change: Suggests potential improvements to the team’s work processes to supervisor.
  •  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  •  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.


  • Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.
  •  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  •  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
  •  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with a supervisor.


  • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
  •  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
  •  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies the supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  •  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.


  • Connect and share across WFP units: Suggests opportunities for partnering with other units to a supervisor.
  •  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
  •  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling the team’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.


Eligibility: To be Rwandan national

Duration of Post: 1 year renewable, subject to successful performance and availability of funds.

Contract Type: Service Contract (SC_5)


21 November 2018