Several Part-time Data Collection Jobs – Quality Assurance Assistants – Living Goods

Organization: Living Goods
Duty Station: Kampala, Uganda
Reports to:Quality Assurance Officer
Living Goods supports networks of health workers who go door-to-door teaching families how to improve their health and wealth while selling affordable, high-impact products like basic medicines, fortified foods, water filters, clean cook stoves, and solar lights. Living Goods seeks nothing less than a disruptive reinvention of distribution in emerging markets, through networks of franchised micro-entrepreneurs who leverage Living Goods’ brand, buying power and mobile marketing tools to deliver vital products at accessible prices to the people who need them most. By combining the best practices from the worlds of micro-enterprise, franchising and public health, Living Goods is creating a fully sustainable system to improve the health, and wealth, of underserved communities.
Job Summary:  Every quarter, Living Goods conducts calls to customers for purposes of assessing the accuracy and integrity of data reported by CHPs during the preceding quarter through the Living Goods SmartHealth App for LG KPIs. Specifically:
·         Get customer feedback on quality of service from the CHP
·         Provide recommendations for data quality improvements
·         Check for accuracy and completeness of reported data
Key Duties and Responsibilities: 
·         Conduct phone surveys (calls) to sampled Living Goods clients to verify data accuracy and assess customer satisfaction.
·         Identify and report issues/concerns raised by the clients during the calls.
·         Completing the designed mobile data collection forms
·         Participate in the initial training session about the study methodology and implementation;
·         Obtain informed consent from the sampled clients;
·         Check completed forms to be sure that all questions were asked, as well as all relevant items on the data collection tool completed.
·         Complete expected work while adhering to the research protocol as described during training workshop

Qualifications, Skills and Experience: 
·         The temporary QA assistant must have at least one-year experience conducting quantitative research including customer care calls; and should have excellent interpersonal communication skills.  A Bachelor’s degree or diploma in health sciences, Social Sciences, statistics or a related field is required. 
·         Previous experience of interviewing survey respondents in health related field is an added advantage.
·         Oral communication skills in English and any of the local languages of Luganda, Lumasaba, Luo, and Lusoga).
·         Flexibility in duties to be performed;
·         High levels of integrity;
·         Flexibility in working hours;
·         Computer literate, using MS office suit and willingness to engage in training activities.
Compensation: A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity.
All candidates are strongly encouraged to Apply Online at the web link below.